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FELPAShipping costs are FREE ONLY in ITALY for expenses over € 149, less than this amount have an additional fixed cost of € 7.90. The expected delivery time for Italy is 48/72h
N.B. During the sale period shipments may be delayed by couriers. Please note that MASI SRL is not responsible for such delays.
All customers who place an order establish a commercial relationship with MASI SRL and are therefore committed to accept the delivery of their package. If for any reason the Customer refuses the delivery of the shipment or requests the return to the sender any shipping costs, charged to MASI SRL will be deducted from any refund due to the Customer.
Orders are shipped by MASI SRL (by express courier GLS or DHL) from Monday to Friday from 10:00 to 16:30. Orders placed during the weekend will be handled starting the following Monday morning.
We would like to remind our new customers that MASI SRL can request Paypal to verify the transaction, also by contacting the counterparty bank, before the actual debit on the customer’s credit card takes place. This may cause some delay in the shipment of your first order.
Orders for already available items are shipped on the first working day following the day on which the order was placed, subject to confirmation of the availability of the goods and bank verification for our new customers.
The credit card will be charged on the day of the order.
N.B. During the period of sales or promotions shipments may require longer times.
To change an order or change the shipping address or payment method, if you have confirmed the same by mistake, you can contact us at the e-mail address order@masiboutique.com before the order itself is shipped.
In all cases MASI SRL reserves the right to postpone the shipment if events with force majeure occur.
Shipments in Italy and abroad are made by express courier from MASI SRL. As required by the laws governing trade, all shipments are attached by official invoice declaring the value of individual items in Euro. For items on sale the invoice shows the discounted amounts.
MASI SRL shipments are insured free of charge against theft and accidental damage. Once the shipment reaches destination the insurance loses its validity.
The assortment on www.masiboutique.com reflects the exact availability of each item by size and color. The website is in fact connected in real time with all the warehouses belonging to MASI SRL thanks to a system created by the company MagicStore, synonymous with information security and precision. Once the order request is received, the Orders department reserves the right to reconfirm the availability of the purchased items, the validity of the credit card transaction and to verify the details of the previous transactions made by the Customer on www.masiboutique.com. In the event that the ordered items are not available, or if for some reason the order cannot be processed as requested by the Customer, the Orders office will promptly notify the Customer.
MASI SRL accepts the following payment methods:
Via KLARNA (buy now and pay later in 3 INSTALLMENTS WITHOUT INTEREST) (This payment method is valid only for Italy).
By CREDIT CARD (the transaction is encrypted and secure, protected by SSL certificate)
Via PAYPAL (pay conveniently with your PayPal account or even only by debit or credit card)
By BANK TRANSFER (the order will not be shipped until the funds are transferred to our account)
By CASH ON DELIVERY ( pay cash on delivery of the package. There is an increased cost, on shipping, of 6.00 €. The payment method on delivery is valid only for Italy).
For orders over € 99.00 the return in Italy is FREE.
If for any reason the Customer is not satisfied with his purchase, the items not worn can be returned within 14 days from the date of receipt of the goods
RETURN CONDITIONS (Right of withdrawal for the consumer (d.lgs. 206/2005))
To send to Masi Boutique one or more returns, the Customer must comply with precise conditions:
All items for sale on the website www.masiboutique.com are delivered to the Customer with an original tag of authenticity attached to the garment. The head must be tested without removing the tag.
The return will be accepted only with intact tags. Returns with tags cut, broken, detached, removed or tampered with will not be accepted under any circumstances.
The items to be returned must not have been worn, ironed, washed or treated in any way.
The garments must necessarily be returned in the same conditions in which they were sent to the customer and must be packed and packaged in an appropriate way.
All the other labels of the garment, both fabric and hanging, must necessarily be intact and in no case removed from the article.
The goods to be returned must be delivered physically and only to Corriere Espresso within 14 working days from the date of delivery.
The Customer who wishes to make a change of size, colour or article must forward the return procedure to info@masiboutique.com.
Returns of underwear, swimsuits, glasses, and perfumes will not be accepted.
If one of the above conditions is not met, Masi Boutique reserves the right not to accept the returned goods and to return them to the Customer at the Customer’s expense.
RETURN PROCEDURE
To request return authorization, the Customer must send a request to info@masiboutique.com within 14 days of receiving the goods. In the e-mail you must specify the codes of the items you intend to return. Upon receipt of the return request, the customer service of masiboutique.com will send the Customer a written confirmation with the specifications to be followed.
The cost of shipping will be borne by the Customer for orders less than 99€, while for orders over this amount the return will be free. In the event that during the purchase phase the cash on delivery has been chosen as the payment method and the return is being made, the cost of the latter will not be refunded and, therefore, the incidental costs will in any case be borne by the customer.
Download and fill in the return form (Italy).
Send the package to:
MASI SRL
via Giuseppe Licata 271
92019 Sciacca (AG) - Italy
The shipment is at the Customer’s risk, Masi Boutique is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The items must be returned in the same packaging with which they were received or with the same method and type of the same, including the appropriate form (cf. point C) completed.
All items returned will be subject to inspection by Masi Boutique staff who will verify compliance with the conditions and parameters listed in the return procedure.
Masi Boutique reserves the right to evaluate additional charges that may be necessary to ensure the sale of the returned items. These amounts will be established at the end of the evaluation of the conditions of returns and communicated to the Customer.
Right of withdrawal for the consumer (d.lgs. 206/2005)
The right of withdrawal consists in the possibility - granted to the consumer for contracts concluded away from business premises (home, road, post, etc.) or for distance contracts (via the Internet, by telephone, etc.) - to decide unilaterally to dissolve the contract with the seller WITHIN 14 DAYS from the conclusion of the contract, thus obtaining the refund of the price paid.
The period for exercising the right of withdrawal starts:
in the case of goods, from the day of their receipt by the consumer;
for services, from the day of conclusion of the contract.
If the goods have been delivered, the consumer is obliged to return them within 14 days (the postmark), starting from the day of receipt of the goods.
The refund of the price paid (including shipping costs) must be free of charge, in the shortest possible time and in any case within 14 days from the day on which the seller became aware of the exercise of withdrawal by the consumer.
Example:
Right of withdrawal
In accordance with the provisions of Legislative Decree no. 206 of 6 September 2005 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the same products or waive the right to provide services and obtain reimbursement of the price already paid in advance payment.
Mode of operation:
To this end, the Customer must contact the Seller within 14 days after the delivery of the products or within 14 days after the purchase of the services, by sending a communication via email to info@masiboutique.com, containing all the information necessary and useful for a correct processing of the return and refund.
Such communication must necessarily include all of the following:
the Customer’s express wish to withdraw in whole or in part from the purchase contract;
the number and copy of the document (invoice - transport document) proving the purchase of the order in respect of which you intend to exercise the right of withdrawal;
the description and codes of the Products in respect of which the right of withdrawal is exercised.
The re-credit, including shipping costs, will be made by the Seller within 14 days of receipt of the aforementioned email communication.
SPECIFICATIONS RESERVED TO THE CUSTOMER BY MASI SRL
In the event that during the purchase phase the cash on delivery has been chosen as the payment method and the return is being made, the cost of the latter will not be refunded and, therefore, the incidental costs will in any case be borne by the customer.
You can return by contacting the number: 3298557035
In this table you can see the main sizes corresponding to the sizes. (The models in the picture wear a size 40 and are 175cm high c.a.)
If you have doubts about the fit of a product contact us via Email: info@masiboutique.com, Whatsapp: 3298557035 or Instagram: MASI_boutique to receive assistance or simply a tip on the size to choose.
That way we can make sure the boss is perfect for you.
