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Orders and Shipments

Shipping costs are FREE ONLY in ITALY for expenses over € 149, less than this amount have an additional fixed cost of € 7.90. The expected delivery time for Italy is 48/72h

N.B. During the sale period shipments may be delayed by couriers. Please note that MASI SRL is not responsible for such delays. 

All customers who place an order establish a commercial relationship with MASI SRL and are therefore committed to accept the delivery of their package. If for any reason the Customer refuses the delivery of the shipment or requests the return to the sender any shipping costs, charged to MASI SRL will be deducted from any refund due to the Customer.

Orders are shipped by MASI SRL (by express courier GLS or DHL) from Monday to Friday from 10:00 to 16:30. Orders placed during the weekend will be handled starting the following Monday morning.

We would like to remind our new customers that MASI SRL can request Paypal to verify the transaction, also by contacting the counterparty bank, before the actual debit on the customer’s credit card takes place. This may cause some delay in the shipment of your first order.

Orders for already available items are shipped on the first working day following the day on which the order was placed, subject to confirmation of the availability of the goods and bank verification for our new customers.

The credit card will be charged on the day of the order.

 

N.B. During the period of sales or promotions shipments may require longer times.

To change an order or change the shipping address or payment method, if you have confirmed the same by mistake, you can contact us at the e-mail address order@masiboutique.com before the order itself is shipped.

In all cases MASI SRL reserves the right to postpone the shipment if events with force majeure occur.

Shipments in Italy and abroad are made by express courier from MASI SRL.  As required by the laws governing trade, all shipments are attached by official invoice declaring the value of individual items in Euro. For items on sale the invoice shows the discounted amounts.

MASI SRL shipments are insured free of charge against theft and accidental damage. Once the shipment reaches destination the insurance loses its validity.

The assortment on www.masiboutique.com reflects the exact availability of each item by size and color. The website is in fact connected in real time with all the warehouses belonging to MASI SRL thanks to a system created by the company MagicStore, synonymous with information security and precision.  Once the order request is received, the Orders department reserves the right to reconfirm the availability of the purchased items, the validity of the credit card transaction and to verify the details of the previous transactions made by the Customer on www.masiboutique.com. In the event that the ordered items are not available, or if for some reason the order cannot be processed as requested by the Customer, the Orders office will promptly notify the Customer.

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